Terms of Service

These Terms of Service (the "Terms") govern your access to and use of Ross — the agentic AI paralegal service operated under the trade name "Ross" (the "Service"). By signing up for, accessing, or using the Service, you agree to be bound by these Terms.

If you are entering into these Terms on behalf of a law firm or other legal entity (the "Firm"), you represent that you have the authority to bind the Firm to these Terms; in that case "you" and "your" mean the Firm and its authorized users. If you do not have that authority, do not accept these Terms or use the Service.

Read this carefully. Ross is a tool for licensed legal professionals. It is not a substitute for the independent professional judgment of an attorney, and Ross does not provide legal advice. Section 7 (AI-Generated Output) and Section 8 (Compliance with Legal Profession Rules) describe responsibilities you assume when using the Service. Section 14 limits our liability. Section 19 includes a binding arbitration agreement and class action waiver.

§ 1Acceptance

By creating an account, accessing the Service, or clicking a button signaling your acceptance, you agree to these Terms, our Privacy Policy, and any applicable order form, statement of work, or business associate agreement we sign with your Firm (collectively, the "Agreement"). If there is a conflict between these Terms and a signed order form or BAA, the order form or BAA controls for the subject of the conflict.

§ 2Definitions

The following terms have the meanings given here:

• "Authorized User" — an individual a Firm authorizes to use the Service on the Firm's behalf, who has been issued credentials.
• "Customer Data" — information that the Firm or its Authorized Users submit to or generate within the Service, including case files, communications, drafts, recordings, transcripts, and metadata.
• "Documentation" — the technical documentation, user guides, and policies we publish for the Service.
• "Output" — any content generated by Ross in response to inputs from a Firm or its Authorized Users, including drafts, summaries, voice transcripts, and tool-call results.
• "Tool Action" — any real-world action Ross takes on a Firm's behalf at the Firm's direction, including outbound calls, emails, fax submissions, web-portal interactions, and document filings.
• "Order Form" — an ordering document that references these Terms and that we and the Firm sign.

§ 3The Service

Ross is a software service that performs paralegal-style work for personal-injury law firms, including drafting documents, requesting and chasing medical records, placing voice calls to providers and adjusters, scanning and routing physical mail, and pulling reports from public portals.

The Service is offered under the autonomy tier you select. You can change your autonomy tier in the Service settings. Higher tiers permit Ross to take a wider range of Tool Actions without per-action approval; lower tiers require attorney sign-off on more Tool Actions. Whichever tier you select, you remain responsible for the Tool Actions Ross takes on your Firm's behalf.

We may change, add, or remove features over time. We will not materially diminish the Service in a way that materially harms an active subscription mid-term.

§ 4Eligibility, Accounts, and Credentials

To use the Service, you must be at least 18 years old, legally able to enter into a contract, and either a licensed attorney or an Authorized User acting under the supervision of a licensed attorney.

You agree to provide accurate, current information when you register, to keep your credentials confidential, and to notify us promptly at inquiries@rosspara.legal of any unauthorized access. You are responsible for all activity that occurs under your credentials, except activity caused by our fault.

Firm administrators may add, remove, or change the role of Authorized Users at any time. Removing an Authorized User does not delete the audit-trail records of the Tool Actions that user authorized.

§ 5Acceptable Use

You may not, and you may not permit anyone else to:

• Use the Service in violation of any applicable law, regulation, court order, or rule of professional conduct;
• Use the Service to provide legal services to clients in jurisdictions where you are not authorized to practice;
• Attempt to disable, circumvent, or interfere with security or rate-limiting features;
• Reverse engineer, decompile, or attempt to derive source code from the Service, except to the extent that applicable law expressly permits notwithstanding this prohibition;
• Use the Service to send unsolicited bulk communications, harass any person, or impersonate anyone;
• Cause Ross to take Tool Actions that are deceptive, that omit the AI-identity disclosure required by Section 8, or that violate the recipient's reasonable expectations;
• Submit malware, viruses, or other harmful code;
• Use the Service to scrape data from third-party services in violation of those services' terms;
• Sell, sublicense, rent, lease, or otherwise commercially exploit the Service in a way not contemplated by your Order Form;
• Use the Service to develop a competing product or service;
• Use the Service to handle Protected Health Information without a signed Business Associate Agreement in place;
• Submit information you do not have the legal right to submit.

We reserve the right to suspend access to the Service, in whole or in part, when we have a good-faith belief that continued access creates a security risk, violates this Section 5, or exposes us to legal liability. Where reasonable, we will give notice and an opportunity to cure before suspending.

§ 6Customer Data and Content

As between you and us, the Firm owns and is responsible for all Customer Data. You grant us a worldwide, non-exclusive, royalty-free license to host, copy, transmit, process, display, and use Customer Data solely as necessary to provide and secure the Service, to comply with law, and to perform the express functions you request.

You represent and warrant that:

• You have all rights, consents, and authorizations necessary to submit Customer Data to the Service and to permit us to process it as described in the Agreement;
• The submission and processing of Customer Data does not violate any law, contract, or third-party right; and
• You will obtain any client consents required by your jurisdiction's rules of professional conduct before causing Ross to use Customer Data in ways that those rules require disclosure for.

We will return or delete Customer Data following termination as described in Section 12 and our Privacy Policy.

§ 7AI-Generated Output

Ross generates Output using generative AI. Output may be incorrect, incomplete, or inappropriate for your situation. You are solely responsible for reviewing Output before relying on it, sharing it with clients or third parties, or filing it.

Specifically:

• Output is not legal advice, and Ross is not a lawyer.
• The Service does not establish an attorney-client relationship between you and Ross.
• You should treat Output as a draft prepared by a junior staffer — useful, time-saving, but requiring attorney review.
• Where the Service marks an Output as "low confidence," you should treat that signal as a recommendation to review more carefully, not as a guarantee that "high confidence" Output is error-free.
• Tool Actions taken by Ross are taken on your Firm's behalf and are attributed to your Firm. You are responsible for the consequences of those Tool Actions.

As between you and us, you own the Output you elect to use, subject to (a) any third-party rights that may apply to particular content (for example, statutory citations or quoted material) and (b) the terms in Section 10.

§ 8Compliance with Legal Profession Rules

You acknowledge and agree that:

• You are responsible for your own compliance with the rules of professional conduct of every jurisdiction in which you practice, including rules concerning competence, supervision of nonlawyer assistants, confidentiality, candor, and the unauthorized practice of law;
• The Service is designed to assist you in supervising AI-assisted work, but it does not relieve you of the duty to supervise;
• The Service is configured to disclose its AI nature on outbound voice calls, SMS messages, and email signatures. You agree not to disable or undermine those disclosures, and you acknowledge that doing so may violate applicable rules of professional conduct (including those reflected in ABA Formal Opinion 512 and analogous state-bar guidance);
• You are responsible for determining whether use of the Service is appropriate for any particular matter, client, or jurisdiction; and
• You will inform clients of your use of the Service to the extent required by your governing rules of professional conduct.

§ 9Confidentiality and HIPAA

Each party will protect the other's Confidential Information from unauthorized use, access, or disclosure with at least the care it uses to protect its own confidential information of similar sensitivity, and in any event with no less than reasonable care. Each party may use Confidential Information of the other party only as needed to perform under the Agreement.

"Confidential Information" includes Customer Data, the Documentation, the existence and terms of any Order Form, technical or business information shared in connection with the Agreement, and any information that a reasonable person would understand to be confidential under the circumstances. It does not include information that is publicly available without breach of the Agreement, was lawfully known before receipt, was independently developed without use of the other party's Confidential Information, or was lawfully received from a third party without confidentiality obligation.

If your use of the Service involves Protected Health Information ("PHI") as defined under HIPAA, the parties will execute a Business Associate Agreement before any PHI is submitted. The BAA controls the handling of PHI to the extent of any conflict with these Terms.

§ 10Intellectual Property

Our IP. The Service, the underlying software, models, configurations, prompts, workflows, and Documentation, and all related intellectual property are owned by us or our licensors. Subject to the Agreement, we grant the Firm a non-exclusive, non-transferable, non-sublicensable right to access and use the Service during the subscription term solely for the Firm's internal business operations.

Your IP. You retain all rights in Customer Data and in any Output you elect to retain. You grant us only the licenses described in Section 6.

Feedback. If you give us suggestions, feedback, or feature requests, we may use them without restriction or compensation. We will not, however, identify you as the source of feedback in our marketing without your permission.

Aggregated data. We may generate de-identified, aggregated information from your use of the Service (e.g., aggregate performance benchmarks, anonymized usage statistics) and use that information for any lawful purpose. Aggregated data will not identify you, your Firm, your clients, or any individual.

§ 11Fees and Payment

Fees and the subscription term are set out in your Order Form. Unless your Order Form says otherwise:

• Subscription fees are billed annually in advance, in U.S. dollars, and are non-refundable except as expressly required by law or by these Terms;
• Usage-based fees (for example, voice call minutes that exceed an included allotment, or third-party records-fetch fees that we pass through) are billed monthly in arrears;
• Payment is due within 30 days of the invoice date;
• Past-due amounts accrue interest at the lesser of 1.5% per month or the maximum rate permitted by law;
• Fees are exclusive of taxes; you are responsible for all sales, use, value-added, and similar taxes (other than taxes on our income);
• We may revise pricing for renewal terms by giving you at least 60 days' notice before the renewal.

If a payment is more than 30 days overdue, we may suspend the Service after giving you written notice and a 10-day cure period.

§ 12Term, Termination, and Suspension

The Agreement begins on the effective date of your Order Form and continues for the subscription term stated there. Subscription terms automatically renew for successive periods of equal length unless either party gives written notice of non-renewal at least 30 days before the end of the then-current term.

Either party may terminate the Agreement for the other party's material breach if the breach is not cured within 30 days after written notice. We may suspend access immediately if continued access creates a serious security risk; we will restore access promptly after the risk is mitigated.

Within 30 days after termination, we will make Customer Data available for export. After that period, we will delete Customer Data within 60 days, except for backups that age out on our normal cycle and audit logs we retain in keeping with our data-retention practices and any legal hold.

Sections that by their nature should survive termination — including the IP, fees-payable-as-of-termination, confidentiality, disclaimers, limitation of liability, indemnification, and dispute resolution provisions — survive.

§ 13Disclaimers

Except as expressly stated in the Agreement, the Service and Output are provided "as is" and "as available," without warranty of any kind. We disclaim all warranties, whether express, implied, statutory, or otherwise, including the implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement, and any warranty arising out of course of dealing, course of performance, or trade usage.

We do not warrant that the Service will be uninterrupted, timely, secure, or error-free; that defects will be corrected; or that Output will be accurate, complete, current, or suitable for any particular purpose. We do not warrant any results that may be obtained from the use of the Service.

You acknowledge that the Service is a developing product. We will work in good faith to address defects you bring to our attention.

§ 14Limitation of Liability

To the maximum extent permitted by law, in no event will either party be liable to the other for any indirect, incidental, consequential, special, exemplary, or punitive damages, or for any loss of profits, revenue, business, goodwill, or anticipated savings, arising out of or in connection with the Agreement, regardless of the form of action and whether or not the party has been advised of the possibility of such damages.

Our total cumulative liability arising out of or related to the Agreement, regardless of the form of action, will not exceed the greater of (a) the amount the Firm paid us under the Agreement during the twelve (12) months immediately preceding the event giving rise to liability, and (b) one thousand U.S. dollars (US $1,000).

The limitations in this Section 14 do not apply to (i) a party's breach of its confidentiality obligations under Section 9; (ii) a party's indemnification obligations under Section 15; (iii) a party's gross negligence, willful misconduct, or fraud; or (iv) any liability that cannot be limited or excluded by applicable law.

§ 15Indemnification

By the Firm. The Firm will defend us and our officers, employees, and agents from and against any third-party claim alleging that (a) Customer Data, or our processing of Customer Data as authorized by the Firm, infringes, misappropriates, or violates that third party's intellectual property, privacy, or publicity rights; (b) the Firm or an Authorized User used the Service in violation of Section 5 or applicable law; or (c) a Tool Action authorized by the Firm caused harm to a third party.

By Ross. We will defend the Firm from and against any third-party claim alleging that the Service, when used by the Firm in accordance with the Agreement, infringes that third party's U.S. patent, copyright, or trademark right. We will indemnify the Firm against amounts finally awarded by a court of competent jurisdiction or in settlement we approve in writing. Our obligation does not apply to claims arising from (i) modifications to the Service made by anyone other than us; (ii) combinations of the Service with non-Ross materials; (iii) the Firm's use of the Service in breach of the Agreement; or (iv) a release of the Service that we offered in advance to replace a release that would have avoided the claim.

The party seeking indemnification must (a) promptly notify the indemnifying party of the claim, (b) give the indemnifying party sole control of the defense and settlement (provided that the indemnifying party may not settle in a way that imposes liability or admission on the indemnified party without consent), and (c) provide reasonable cooperation at the indemnifying party's expense. This Section 15 sets out the parties' sole and exclusive remedy for the matters it covers.

§ 16Force Majeure

Neither party will be liable for any failure or delay in performance (other than payment obligations) caused by circumstances beyond its reasonable control, including acts of God, war, terrorism, civil unrest, government action, internet or telecommunications outages, and public-health emergencies. The affected party will use reasonable efforts to mitigate the effects of the event.

§ 17Changes to the Terms

We may revise these Terms from time to time. If we make a material change, we will notify the Firm at least 30 days before the change takes effect, by email to the administrator on file and by an in-product notice. Continued use of the Service after the effective date of a change constitutes acceptance of the revised Terms. If you do not agree to a material change, you may terminate the Agreement before the change takes effect and receive a pro-rata refund of any prepaid fees for the unexpired portion of the term.

§ 18Governing Law and Venue

These Terms and any dispute arising out of or relating to them or the Service are governed by the laws of the State of Nevada, without regard to its conflict-of-laws principles. Subject to Section 19, the parties consent to the exclusive jurisdiction of the state and federal courts located in Clark County, Nevada for any matter not subject to arbitration.

§ 19Arbitration Agreement and Class Action Waiver

Please read this section carefully. It affects your rights.

The parties agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Service, or the relationship between the parties (a "Dispute") will be resolved by binding arbitration administered by JAMS under its Streamlined Arbitration Rules then in effect, except as modified by this Section.

• The arbitration will be conducted by a single arbitrator.
• The seat and place of the arbitration will be Las Vegas, Nevada. Either party may appear by telephone or video.
• The arbitrator may award any remedy that a court of competent jurisdiction could award, but the arbitrator may not award relief in excess of, or contrary to, the limitations in these Terms.
• The award is final and binding, and judgment on the award may be entered in any court of competent jurisdiction.
• Each party bears its own attorneys' fees and costs except as the arbitrator may award under applicable law.

Class action waiver. The parties agree that any Dispute will be brought in the parties' individual capacities and not as a plaintiff or class member in any purported class, consolidated, or representative proceeding. The arbitrator may not consolidate more than one party's claims and may not preside over any form of representative or class proceeding.

Carve-outs. Either party may bring an individual action in small-claims court for any Dispute that qualifies. Either party may seek temporary injunctive relief in court to protect its intellectual property or confidential information without first proceeding to arbitration. Nothing in this Section prevents either party from reporting violations to government agencies or pursuing remedies that cannot be waived by contract.

30-day opt-out. You may opt out of this arbitration agreement and class-action waiver by emailing inquiries@rosspara.legal within 30 days after first accepting these Terms. Your email must include your name, your Firm, and a statement that you wish to opt out of the arbitration agreement.

§ 20Miscellaneous

20.1Notices

Notices to us must be sent to inquiries@rosspara.legal. Notices to you may be sent to the email address on file for your administrator and will be deemed received the next business day after sending.

20.2Assignment

Neither party may assign the Agreement without the other party's prior written consent, except that either party may assign the Agreement, on written notice, to a successor in connection with a merger, acquisition, or sale of substantially all assets, provided the assignee assumes all obligations under the Agreement. Any other attempted assignment is void.

20.3Independent contractors

The parties are independent contractors. The Agreement does not create a partnership, joint venture, employment, agency, or franchise relationship.

20.4No third-party beneficiaries

The Agreement does not create rights in any third party.

20.5Waiver and severability

A failure or delay in exercising a right is not a waiver of that right. If any provision of the Agreement is found unenforceable, it will be modified to the minimum extent necessary to make it enforceable, or severed, and the remaining provisions will remain in force.

20.6Entire agreement

The Agreement (these Terms together with any Order Form, BAA, and the Privacy Policy) constitutes the entire agreement between the parties on its subject and supersedes all prior or contemporaneous agreements, communications, and understandings, written or oral. Pre-printed terms in your purchasing documents (purchase orders, vendor portals, etc.) do not modify the Agreement.

20.7Export and sanctions

You will not access or use the Service in violation of applicable U.S. export-control laws or economic sanctions, and you represent that you are not located in, organized under the laws of, or ordinarily resident in any country or region subject to comprehensive U.S. sanctions, and are not on any U.S. government denied-party list.

20.8U.S. government end users

The Service is "commercial computer software" and the Documentation is "commercial computer software documentation," each as those terms are used in 48 C.F.R. § 12.212. U.S. government end users acquire the Service with only those rights set out in these Terms.

§ 21Contact

Questions about these Terms? Email inquiries@rosspara.legal with "Terms" in the subject line.

A note on entity status. Ross is operated by a team currently in the process of forming a U.S. corporate entity. Once that entity is registered, these Terms will be updated to identify it by name and registered address, and you will be notified of the change. Until then, the human beings responsible for the Service can be reached at the email address above.